The New Mexico Public Regulation Commission (NMPRC) regulates the utilities, telecommunications, and motor carrier industries to ensure fair and reasonable rates, and to assure reasonable and adequate services to the public as provided by law.
The NMPRC promotes public safety through the offices of State Fire Marshal, the Firefighter Training Academy, Pipeline Safety Bureau and Transportation Division.
The PRC regulates consumer issues relating to:
- Transportation – billing issues for towing companies, ambulances, limousines, and taxis.
- Transportation – intrastate motor carrier registration.
- Pipeline safety – enforcement of state and federal regulations regarding oil and natural gas pipeline safety.
- Utilities – natural gas, propane, investor-owned water and sewer, and electric companies and electric cooperatives.
- Telecom – Incumbent Local Exchange Carrier (ILECS) – this includes CenturyLink QC, Windstream, and other local phone companies, including regulations of rates, service quality, and billing issues.
- Telecom – Intrastate long distance carriers, including resellers of long distance and calling cards – billing, but not rates or terms of service.
- Telecom – Cellular Telephone Service providers (wireless) – No jurisdiction over rates, terms, or quality of service. The Commission does assist customers with wireless marketing and billing complaints.
- Telecom –Competitive Local Exchange Carriers (CLECs) – Includes companies that provide local service in competition with the ILECs. Jurisdiction over rates, quality of service, and billing, but generally lightly regulated by the Commission.
- Telecom – unauthorized billing or switching of carriers (cramming and slamming).
- Moving companies – intrastate (within the state) moves
- State Fire Marshall – Administration of the Fire Training Academy, Fire Service Support, Arson Investigations, and Code Enforcement.